Customers Are Not Always Right

You know I hate those people who treat waiters or anyone in the service department like trash? But it's a different story if the persons in serving you are being rude to you. Not that I am telling you that it's okay to bash and hurl all those offensive words to them just because they are rude to you. No. As I said before, don't sink too low.

Anyway, got a couple of stories shared by those who experienced serving customers, who think they were right when they were absolutely at wrong. =P

----------------------------------------------------------------------------------------------

Customer: “I need oil for my car. I need the 10-40.”

Me: “I’m sorry, we’re out of that.”

Customer: “Well, go get some more.”

Me: “I can’t just do that. I could order some for you, and it will be here in a couple of days.”

Customer: “No! Just go back there!” *points to the storage room* “Get some from the tap.”

Me: “The tap?”

Customer: “I know that every gas station is connected to the oil rigs in the North Sea!”

----------------------------------------------------------------------------------------------

Customer: “I would like to cancel my appointment for a tutor at 1:30.”

Me: “You are not booked for 1:30.”

Customer: “Oh, okay. Can I make a appointment for 1:30 then?”

Me: “Didn’t you just say you want to cancel it?”

Customer: “Don’t I need to have a appointment first to cancel it?”

------------------------------------------------------------------------------------------------

Customer: “I bought this heat gun a month and a half ago. I don’t have a receipt. I just want an exchange.”

Me: “You bought this a month and a half ago? About early June?”

Customer: “Yes. I just want an exchange.”

Me: *double checks computer* “Sir, we discontinued this almost a year ago. We sold our last one this past October.”

Customer: “Maybe it was a little longer than a month and a half…”

(Thick face sia!)

------------------------------------------------------------------------------------------------

(I am scanning a customer’s order when I notice she is buying a $30 lip-gloss that is also being given away with a magazine).

Me: "Miss, if you’d like to buy [magazine] for $7.20, you get this exact lip-gloss free inside."

Customer: "But I don’t want the magazine. I just want the lip-gloss."

Me: "I understand, but even if you give the magazine away, you still get the lip-gloss for $7.20 and save $22.80."

Customer: "Do I look like a charity? I’m not going to give away a $7 magazine. Haven’t you heard of saving money?"

Me: "Well yes, what I’m saying is you can save money by buying the magazine–"

Customer: "Stop trying to rip me off and scan my lip-gloss!"

(I ring up her lip-gloss for $30 and she storms off. The next customer puts the same magazine on the counter.)

Next Customer: "I don’t want it either, but I have half a brain."

(LOL, either she's too dumb or she realised it too late and embarrassed to admit she was wrong =P)

That's all, good night~ =)

hehehehe

[Not Always Right]